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If it appears that no power is being supplied to the product, follow the steps below to try to resolve the issue and determine if there is a problem with the scanner's hardware:
A green light indicates that there is power to the product and is ready for operation.
If a red or amber Start light is displayed then this indicates that there is a problem with the product which is preventing it from operating. Attend to this first.
If the product's power or Start light does not illuminate when you power the scanner, first check for any other response from the unit, such as the start-up noise, as the LED may have blown.
Press down firmly on the power button, if it is stiff and does not depress then there may be a problem with the button.
If your unit is connected via a surge protector or a power strip/extension lead, connect the unit directly to the mains socket
Check that other electronic devices connected to same power socket have power and try another mains socket and another power cable if necessary. Failing this try another suitable and known-working power cable. Depending on your product, a standard "kettle lead" or "figure of eight" power cable is used. If there is power to the product (indicated by an illuminated Start/Power light), when a different power cable is used, then the fault is with the original power cable.
If the unit does not power on after following the checks above, contact Epson for support. If your scanner uses an AC adapter, then this may need to be replaced. If your product is over 12 months old, you can purchase a replacement AC adapter directly from Epson.
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