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Support & Downloads: Epson SureColor SC-T3000

AcuLaser M2000D(N) & M2010D(N): After replacing the toner cartridge, the printer does not print correctly and the toner is low or empty

RELATES TO:

  • AcuLaser M2000D / M2000DT / M2000DN / M2000DTN, and AcuLaser M2010D / M2010DT / M2010DN / M2010DTN
  • You have just installed or replaced the toner cartridge
  • The printer displays warning messages "Toner Low" or "Replace Toner"
  • No image is not printed, or gaps appear in the printer

EXPLANATION:

When replacing or installing a toner cartridge, closing the top cover with the cartridge unlocked (Figure 1) may cause the printer to fail to detect the level of toner correctly. As a result, the printer may display a "Toner Low" or "Replace Toner" message.  In addition, toner may not get transferred to the developer unit, affecting the print quality (Figure 2).

Figure 1. The toner cartridge is unlocked.


Figure 2. An example of affected print quality.

SOLUTION:

  1. If you are using the Normal toner cartridge:
    1. Remove the toner cartridge and then reinstall it, ensuring that you lock it correctly.

      Figure 3. Toner cartridge installation.

    2. You should now be able to use the toner cartridge until the normal end of its life.


  2. If you are using the Return toner cartridge:
    1. Remove and reinstall the cartridge correctly as above.

    2. Check your printer's firmware version (see below):

      • If your firmware revision is 26815 or lower then we recommend updating the firmware to version 26830. You will then be able to use the Return cartridge until the normal end of its life.
      • If your version is 26830 or greater, please do not change the firmware.


      Checking your printer's firmware version

      1. Load paper in all paper trays, then print a status sheet by pressing the Information button:

      2. Check the version of your printer's firmware as follows:

      If your firmware revision is 26815 or lower then we recommend updating the firmware to version 26830. If your version is 26830 or greater, please do not change the firmware.


      Updating your printer's firmware to version 26830

      You can carry out the firmware update yourself by downloading the necessary software from the links in this article.

      • The following operating systems are supported:

        Windows (via USB or network): Windows 2000 (Professional/Server)
        Windows XP Home edition, Professional edition and Professional x64
        Windows Vista and Vista x64 editions
        Windows 2003 Professional, Server, Standard, Enterprise and Server 2003 x64 edition

        Mac (via network only): Mac OS X Intel 10.4.x or later
        Mac OS X PowerPC 10.2.x or later


      • You can perform the upgrade by USB (Windows only) or via a network (Windows and Mac). Follow the instructions for the method you want to use:

        Upgrading via USB: English instructions in PDF format
        Upgrading via a network: English instructions in PDF format



      Download the Firmware Updater

        Windows Mac OS X
      Version 2.0b 2.0b
      Operating System(s) Windows XP 32-bit, Windows 2000, Windows XP 64-bit,
      Windows Vista 32-bit, Windows Vista 64-bit
      Mac OS X - PowerPC, Mac OS X - Intel
      Language(s) English, Français, Nederlands, Deutsch,
      Español, Italiano, Portugues
      English, Français, Nederlands, Deutsch,
      Español, Italiano, Portugues
      Release Date 04 December 2008 04 December 2008
      File Format ZIP ZIP
      File Size 1.89MBs 1.48MBs
      Download Click here Click here


      Download the Firmware file (Windows and Mac OS X)

      In order to download the firmware file, you must read and accept the licence agreement detailed below. If you accept these terms, you can indicate this by selecting the appropriate button below the agreement. If you do not accept these terms, you will be unable to download this file.

      SEIKO EPSON CORPORATION
      SOFTWARE LICENSE AGREEMENT

      IMPORTANT! READ THIS SOFTWARE LICENSE AGREEMENT CAREFULLY. The computer software product, fontware, typefaces and/or data, including any accompanying explanatory written materials (the "Software") should only be installed or used by the Licensee ("you") on the condition you agree with SEIKO EPSON CORPORATION ("EPSON") to the terms and conditions set forth in this Agreement. By installing or using the Software, you are representing to agree all the terms and conditions set forth in this Agreement. You should read this Agreement carefully before installing or using the Software. If you do not agree with the terms and conditions of this Agreement, you are not permitted to install or use the Software.

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      You may allow other users of the computers connected to the network to use the Software, provided that you (a) ensure that all such users agree and are bound by the terms and conditions of this Agreement, (b) ensure that all such users use the Software only in conjunction with the computers and in relation to the network of which they form part, and (c) indemnify and keep whole EPSON and its suppliers against all damages, losses, costs, expenses and liabilities which EPSON or its suppliers may incur as a consequence of such users failing to observe and perform the terms and conditions of this Agreement. You may also make copies of the Software as necessary for backup and archival purposes, provided that the copyright notice is reproduced in its entirety on the backup copy. The term "Software" shall include the software components, media, all copies made by you and any upgrades, modified versions, updates, additions and copies of the Software licensed to you by EPSON or its suppliers. EPSON and its suppliers reserve all rights not granted herein.

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      7. Export Restriction. You agree not to transfer, export or re-export the Software including copies and translations thereof and any data or information which you obtained from EPSON or use the Software without a proper license under Japanese law, including, but not limited to Foreign Exchange and Foreign Trade Act, restrictions and regulations. Software may contain technology that is subject to export control laws and regulations of the United States, including but not limited to the Export Administration Regulations and the embargo and sanctions regimes of the U.S. Department of Commerce. As such, Software may not be exported or re-exported to persons and entities prohibited by such laws and regulations and Software shall not be also downloaded from such prohibited areas by such laws.

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      (i) if the Software is supplied to the Department of Defense (DoD), the Software is classified as "Commercial Computer Software" and the Government is acquiring only "restricted rights" in the Software and its documentation as that term is defined in Clause 252.227-7013(c)(1) of the DFARS; and (ii) if the Software is supplied to any unit or agency of the United States Government other than DoD, the Government's rights in the Software and its documentation will be as defined in Clause 52.227-19(c)(2) of the FAR or, in the case of NASA, in Clause 18-52.227-86(d) of the NASA supplement to the FAR.

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      EPSON EULA EN 05/01/2008


        I have read and accept these licence terms.
        I have not read or do not accept these licence terms.

    After upgrading your firmware, you will be able to use the Return cartridge until the normal end of its life.

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